TERMS & CONDITIONS

THE FOLLOWING TERMS & CONDITIONS APPLY TO THE HINTERLANDDENTALGROUP.COM WEBSITE

This privacy policy outlines how Hinterland Dental Group uses and safeguards any information you provide when using the Hinterland Dental Group website.

Hinterland Dental Group is dedicated to protecting your privacy. Rest assured that any information you provide on this website will be utilized strictly in accordance with the following terms and conditions. Hinterland Dental Group reserves the right to modify this policy periodically by updating this page. The policy is effective as of March 30, 2024.

By accessing HinterlandDentalGroup.com, you consent to the practices described in the following terms and conditions.

1. Introduction  

Welcome to Hinterland Dental Group's website. By accessing or using this website and/or any of the services provided by Hinterland Dental Group, including SMS marketing, appointment reminders, and the Praktika Online Booking system, you agree to comply with and be bound by the following terms
and conditions. If you do not agree with any part of these terms and conditions, you must immediately discontinue your use of this website and its services.

2. SMS Marketing and Appointment Reminders Program Description: Hinterland Dental Group provides SMS marketing and appointment reminder services to our patients. Upon opting in, users can expect to receive text messages related to appointment confirmations, reminders, special promotions, and other important updates related to their dental care.

3. Opting Out: You can cancel the SMS service at any time. Simply text 'STOP' to our shortcode. Upon sending 'STOP,' we will confirm your unsubscribe status via SMS. After this confirmation, you will no longer receive SMS messages from us. If you wish to rejoin, you can sign up again as you did initially, and we will resume sending SMS messages to you.

4. Help and Support: If you experience any issues with the messaging program, reply with the keyword 'HELP' for more assistance, or reach out directly to our support team at [email protected] or call us at +61 5442 6722.

5. Carrier Responsibility: Carriers are not liable for delayed or undelivered messages.

6. Message and Data Rates: Message and data rates may apply for messages sent to you from us and to us from you. The frequency of messages may vary. For questions about your text plan or data plan, please contact your wireless provider.

7. Privacy: For privacy-related inquiries, please refer to our privacy policy

8. Online Booking System Terms and Conditions The Praktika Online Booking system ("the System") provided by Lizard Software Pty. Ltd. ("the Vendor") is offered to facilitate the booking of non-emergency dental appointments. By using this service, you agree to the following terms:

9. Booking Purpose: The System is designed for scheduling non-emergency and non-urgent dental appointments only. For emergencies, please contact emergency services directly.

10. Access and Termination: The Vendor reserves the right to suspend or terminate your access to the System at any time without notice.

11. Changes to Terms: The Vendor mayupdate these terms and conditions at its discretion, and any changes will be effective immediately upon posting.

12. Appointment Confirmation: Appointments made through the System are only confirmed when you receive an acknowledgment from us. Availability of appointment slots is subject to change and cannot be guaranteed until confirmation is received.

13. Proper Use: You agree to use the System for lawful purposes only and comply with all relevant laws. You shall not manipulate or interfere with the System in any manner that could result in misleading information or any illegal activity.

14. Intellectual Property: All content, design, and materials on the System are the property of the Vendor. Unauthorized reproduction or use is prohibited.

15. Disclaimer of Warranties: The System is provided "as is" without any warranty. The Vendor is not liable for any damages or losses arising from your use of the System.

16.External Links: The System may contain links to third-party websites. The Vendor is not responsible for the content or privacy practices of these sites.

17. Privacy and Security: Hinterland Dental Group is committed to protecting your privacy and personal information. Our practices are in compliance with relevant privacy laws, including the Information Privacy Act 2000 and the Health Records Act 2001.

18. Collection and Use: We collect personal information directly from you during your use of our services, including when booking appointments or signing up for SMS communications. This information is used solely for providing the services you have requested.

19. Security: We take reasonable steps to protect your personal information from unauthorized access, including the use of encryption and secure servers.

20. Retention: Your information is retained only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

21. SMS Consent Acquisition: During the patient intake process, Hinterland Dental Group directly obtains consent for SMS communications as follows:

22. By providing your mobile phone number below, you consent to receive text message reminders about upcoming appointments and promotional offers from Hinterland Dental Group. You can opt out at any time by following the instructions in the messages." This consent is obtained either in person or digitally, ensuring that all patients are fully aware of and agree to the nature of the communications they may receive.

23. Cookies and Clickstream Data Hinterland Dental Group may use cookies and collect clickstream data to enhance the user experience on our website. Cookies are small data files that a website can place on your device to record information about your visit. Clickstream data includes information such as your IP address, browser type, pages viewed, and other non-personal data.

24. Cookies: Cookies help us improve thecfunctionality of our website and tailor content to your preferences. You can control cookie settings in your browser, but disabling cookies may affect your experience on our website.

25. Clickstream Data: This data is used to analyze trends and improve website performance. It does not personally identify
you unless you have logged in to our services.

26. Feedback and External Links   Hinterland Dental Group may retain the content of any feedback, inquiry, or communication you send us. This information is used toimprove our services and is subject to our privacy policies.

27. Our website may contain links to external websites. Hinterland Dental Group is not responsible for the content or privacy practices of these external sites. We encourage you to review their terms and conditions and privacy policies.

28. Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of Australia. By using this website and
the services provided, you agree to submit to the jurisdiction of the Australian courts.

For any questions or concerns regarding these terms and conditions, please contact Hinterland Dental Group [email protected] or +61 (07) 5442 6722.